Most cleaning companies pay their staff by the hour. On the surface that sounds fair, but it quietly creates a speed trap. If a cleaner is paid only for time on the clock, there’s little reason to be thorough, and sometimes a reason to either stretch the job out or rush through it to get to the next building.
At Optimal Prime Cleaning Services, we do it differently. We reward the quality of the work, not just hours on a punch card. Here’s how that works, and why it keeps your Sioux Falls office in better shape.
We don’t just tell our team to “work hard.” We give them a concrete, financial reason to be thorough. Staff are eligible for bonuses tied directly to the quality of the experience they deliver, built on three things:
1. Inspection results. We don’t guess whether a job was done right — we check it against our 25-point inspection. Cleaners who consistently score well on those audits see it in their pay.
2. Client feedback. Each month we ask clients how things are going. When you tell us your team is doing well, we make sure they’re rewarded for it. Your feedback has a direct effect on their success.
3. Reasonable completion times. We don’t reward racing. We set a realistic time window based on industry (ISSA) standards, and reward staff who work within it while still hitting top inspection scores.
Putting results ahead of raw speed builds a culture of pride. Our cleaners aren’t just showing up; they take ownership of their areas. That shows up in a few ways:
– Lower turnover. Rewarded staff tend to stay, which means you see the same trusted faces in your building.
– Less hand-holding. You’ve got a business to run. You shouldn’t have to start your morning pointing out dust on a baseboard.
– Better communication. Because our team is rewarded partly on your feedback, they tend to be more attentive to what your building actually needs.
The best janitorial service is the one you barely notice. Ideally we work quietly in the background.
We love hearing positive feedback (and our staff loves the bonuses that come with it), but the real measure of success is your peace of mind. You should be able to walk in each morning to a clean, fresh office without having to wonder when or how it got done.
If you’d like that kind of service for your building, request a quote and Optimal Prime Cleaning Services can talk through what it would look like in Sioux Falls and the surrounding area.
Key takeaways for facility managers:
– Quality over speed — we reward thoroughness, not a rushed once-over.
– Accountability — a 25-point inspection keeps standards consistent.
– Your voice counts — monthly feedback gives you a direct hand in rewarding good work.
